If for any reason, you’re not totally happy with your selection, simply return the product(s), within the first 15 days of the receipt of merchandise. We offer size charts to assist you in your selecting the correct sizes. We recommend if your child is between sizes, please order the next larger size, unless stated otherwise..
Sorry, but we can not accept items returned more than 15 days after invoice date.
Refunds for credit card purchases will be credited to the original account. You will be notified via email when the refund has been processed. Please be advised, it may take up to two billing cycles for your credit to appear on your account.
Shipping and Handling is not refundable. All returns must be in the original packaging and in original condition. No exceptions please. Your account will be credited back, less Shipping and Handling. No exchange or refunds on clearance merchandise.
Customers will be responsible for entering the correct shipping address when placing an order. Customers will be responsible for the original and re-shipping fees if an item returned to us due to incorrect shipping information.
Send Returns via insured (we will not be responsible for lost or mis-delivered returns) UPS or Fed-X to or USPS (with tracking number):
SPOILED SOLES CHILDREN’S SHOES, INC
9858 Clint Moore Rd, C-132
Boca Raton, FL 33496
ATTENTION: Please include any instructions you have for any exchanges. Also send us your credit card number for proper credit (we destroy all numbers once the order has been initially proccessed). You will not incur any additional shipping charges with exchanges.
Please note, if merchandise is damaged, worn or stained no credit will be given.
Once we receive the return, your account will be credited.
GIFTS: If the item was received as a gift we will issue a store credit to the recipient as long as the request for credit is received within 15 days.
EXCEPTIONS TO THE RETURN POLICY-PLEASE READ:
Sales are final on:
*Special occasion items and holiday items after the holiday.
*Sale items purchased for 50% or more off the regular price. Any initial shipping or wrapping costs, when applicable are not refundable except at the discretion of Babies and Children
ADDRESS VERIFICATION:Please note we reserve the right to ask the customer for additional information prior to shipping if the billing address of the customer does not match the billing address on the credit card used. If the customer is unable to verify the correct billing address, name and/or phone number for the billing address we reserve the right not to ship the merchandise or process the order. We provide this service as a further protection and security for our customers.
PAYMENT METHOD: We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. Sales tax is not charged except on applicable items shipped within the state of Floirda.
SAFE AND SECURE SHOPPING: When you use your credit card at Spoiled Soles Children’s Shoes, Inc, be assured the transaction is secure. Providing a secure shopping environment is one of our highest priorities. (SOMETHING NEEDS TO BE PUT HERE).
We usually ship merchandise the same day or the next business day of your order .
CANADA ORDERS AND INTERNATIONAL ORDERS
Please contact is by e-mail or phone for more specific shipping rates.
SHORTAGES & BACKORDERS
All items in our catalog are stocked in depth, but sometimes shortages do occur. You will not be charged for a backordered item until it is ready to ship. Your will be informed which products, if any, are on backorder usually within 1 week of order placement.
RETURNS & EXCHANGE Return Policy:
If you need warranty work or replacement, please contact the manufacturer. If you have any questions, please feel free to contact us at firstname.lastname@example.org
Only Florida customers are responsible to pay 6.5% Sales Tax. All Non-Florida and International customers are Free of Sales Tax.
Prices are subject to change without notice.